Refund policy

Thank you for choosing XO Halal for your snack experience! We want you to be delighted with every box you receive. Please read our return and refund policy carefully to understand our guidelines.

1. Non-Returnable Items

Due to the nature of our products, we cannot accept returns on any food items. Once a snack box has been shipped, it is not eligible for return. We prioritize freshness and quality, and ensuring our snacks are tamper-free is essential for our customers’ safety.

2. Refund Eligibility

We do not offer refunds for items that do not meet personal taste preferences. However, we strive to ensure customer satisfaction, so if you encounter any issues with damaged or missing items, please contact us within 48 hours of receiving your box, and we will be happy to assist.

3. Damaged or Defective Products

If any items in your snack box arrive damaged or defective, please reach out to us at support@xohalal.com with your order number and photos of the damaged items. We will gladly replace the damaged item(s) or provide a refund, depending on the situation.

4. Lost or Delayed Packages

For packages lost or delayed due to carrier issues, please contact us so we can work with our shipping partner to resolve the issue. While we cannot control shipping times after dispatch, we will make every effort to ensure you receive your box.

6. Customer Satisfaction

Our goal is to make your snacking experience as enjoyable as possible! If you have any feedback or are unsatisfied with your experience, please reach out to us so we can address your concerns.

Contact Us

For any questions or concerns regarding our return and refund policy, please email us at support@xohalal.com.